Account & data rights

Data deletion

Delete your Prime Staycations account

Request permanent deletion of your account and personal data. All requests are reviewed — deletion is never instant.

Last updated30 June 2026

Typical completionWithin 30 days

In the app

Privacy & Security

By email

info@primestaycations.com

Within 30 days

After identity verification

Before you begin

What to expect

Submit from Privacy & Security settings or email our team.

We create a reviewed deletion request — nothing is erased instantly.

Some records must be kept for legal, tax, and security obligations.

Active bookings or payouts may delay completion.

Read our Privacy Policy for full details on how we handle your information.

Request deletion

Choose how to submit

Use the in-app flow if you can sign in, or email us if you cannot access your account.

Delete from the app

Fastest when you can sign in

1
Open Settings
Go to your profile menu and open account settings.
2
Privacy & Security
Choose Login & security or Privacy in guest settings.
3
Delete account
Select Delete account and review what will happen.
4
Confirm & submit
Acknowledge the request — we begin review, not instant deletion.

Go to Privacy & Security

Delete via email

If you cannot access your account

Email info@primestaycations.com with the following details:

Full name
Registered email address
Registered phone number
Reason (optional)

Compose email

Timeline

What happens next

Est. within 30 days

Request received

We log your request and send an acknowledgement.

Identity verified

We confirm you own the account before proceeding.

Account locked

Your account is locked to prevent new activity.

Bookings reviewed

Active stays and payout obligations are checked.

Data deleted

Eligible personal data is removed from active systems.

Confirmation sent

We email you when the process is complete.

Your data

What changes when you delete

What we delete

Profile information and preferences
Saved listings and wishlist
Messages where legally permissible
Reviews where platform rules allow
Personal contact details and marketing preferences
Non-essential account metadata

What we may retain

Completed booking records for guest and host obligations
Payment and transaction records for accounting and disputes
Tax and financial records required by law
Fraud prevention and security audit logs
Regulatory compliance records

Retained records are kept only for legal, regulatory, or security purposes — not for marketing.

Questions about deletion?

Our team can help with account deletion requests and privacy concerns.