Privacy Policy

Last updated: April 29, 2026

1. Information we collect

We collect information needed to run Prime Staycations safely and reliably:

• Account details: name, email, masked phone, login and security preferences.
• Profile and settings data: personal information, emergency contact, address details, notification preferences.
• Booking data: listing, dates, guests, status, pricing totals, check-in instructions, and related communication.
• Host data: listing drafts, listing details, payouts configuration, and host operations data.
• Payment data: transaction references, receipt metadata, webhook events, refunds, and payout records.
• Verification data: identity verification status and verification session metadata.
• Usage data: device/browser data, security logs, and analytics events used to improve product quality and detect abuse.

2. How we use your information

• To create and manage accounts, listings, bookings, and guest-host communication.
• To process payments, refunds, receipts, and payout operations.
• To support trust and safety features, identity checks, and fraud prevention.
• To send booking, payment, verification, and account notifications.
• To maintain platform security, monitor abuse, and troubleshoot incidents.
• To improve performance and product experience through aggregated analytics.

3. Legal basis and consent

We process data to perform our contract with you (for bookings and account features), for legitimate business and security interests, and where required, based on your consent.

4. Sharing and third-party services

We may share limited data with trusted processors strictly to operate the platform, including:

• Authentication and database infrastructure providers.
• Payment providers and webhook processors for transaction lifecycle handling.
• Identity verification providers for KYC/verification checks.
• Email/notification providers for transactional messages.

We do not sell your personal data.

5. Data retention

We retain personal data only as long as needed for bookings, legal obligations, fraud prevention, accounting, and security operations. Retention periods vary by data type (for example, payments and audit/security records may be retained longer where required).

6. Security

We use technical and organizational safeguards including access controls, row-level data controls, API validation, rate limiting, webhook verification, and operational monitoring. No method of storage or transmission is 100% secure, but we continuously improve our controls.

7. Your rights and choices

• Access and correct your profile and settings data.
• Request deletion of your account and eligible personal data.
• Control certain notifications and privacy preferences in account settings.
• Request clarification about how your data is processed.

8. Cookies and analytics

We use essential cookies/local storage and analytics events to keep the service functional, secure, and performant. Analytics is used to understand product usage patterns and improve user experience.

9. Children's privacy

Prime Staycations is not intended for children below the minimum legal age to enter contracts in your jurisdiction. We do not knowingly collect personal data from children for independent account use.

10. International processing

Your data may be processed in jurisdictions where our infrastructure providers operate. Where applicable, we apply safeguards for cross-border data handling.

11. Changes to this policy

We may update this policy from time to time. Material updates will be reflected on this page with a revised "Last updated" date.

12. Contact

For privacy questions or requests, contact Prime Staycations support through the in-app Support page.